My bank account was hacked recently, allowing withdrawals be made therefrom by another person from another country. This came in the time that I am short on cash and the bills are coming. After more than twenty days of waiting, the bank did not even admit liability and even faulted me for using my ATM card in an unsecured place! To think that I only withdraw from this bank's own ATM machine. When I went to my branch of account to sign the waiver and quitclaim, I was even asked to pay for the notarization fee of P300.00! The staff there even told me that I should be thankful that the bank is returning the money that was rightfully mine to begin with.
I know that I am a small fry in their list of depositors, but I wish, in my small way, I could influence others to leave this bank and place their hard earned money someplace else more secured. I've been telling friends and colleagues about this experience and I wish that they would do the right thing. Because personally, the service I got from this bank leaves so much to be desired. And they tell me they find ways. Boo.
